Complaints Procedures

HOW Nissgreepro2gree HANDLES COMPLAINTS

At Nissgreepro2gree ltd. we are focused on giving customers the most astounding standard of administration. On the off chance that a customer is disappointed with the services to provide, Nissgreepro2gree will do all that we can to accomplish neighborly goals to the circumstance. However, if this is absurd, Nissgreepro2gree has a committed Consumer Complaints Manager whose essential obligation is to manage objections from retail customers emerging from ePRO2GREEs including people directed by the US Financial Services Authority (UFSA). Nissgreepro2gree's Consumer Complaints Manager deals protests decently, reliably and in a timely manner.

WHEN WE RECEIVE YOUR COMPLAINT

An endless supply of a customer complaint, Nissgreepro2gree will instantly keep in touch with the customer or their delegate to tell them the grievance has been gotten. Nissgreepro2gree will likewise disclose how it plans to manage it. If a complaint was made to Nissgreepro2gree by telephone, this letter explains our comprehension of the customer's worries, allowing them the chance to correct any misconceptions that Nissgreepro2gree may have.

RESOLVING YOUR COMPLAINT

Nissgreepro2gree will evaluate customer complaints and if additional data is required will write to or telephone the customer to clarify what is required. It is basic that customers comprehend that all complaints are considered unbiasedly and on their individual after sufficient dialog with the customers and all gatherings concerned. Once Nissgreepro2gree has finished a careful examination, a letter will be sent to the customer instructing them concerning the discoveries. The reaction will cover the result of the examination together with Nissgreepro2gree's evaluation of the issues brought up in the objection, and, where applicable, subtleties of any change that offered by Nissgreepro2gree.

IF THERE IS A DELAY IN RESOLVING YOUR COMPLAINT

Nissgreepro2gree's regulator, the US Financial Services Authority (UFSA), expects Nissgreepro2gree to determine most objections inside a reasonable time. Nissgreepro2gree is focused on accomplishing this and to determine all complaints in an as opportune way as could be expected under the circumstances. On the off chance that Nissgreepro2gree does not have all the data required to determine the issue and needs to gather extra data, or if there is a deferral for some other reason, Nissgreepro2gree will keep in touch with the customer with a notice. If the objection takes longer than two months to determine, Nissgreepro2gree will keep in touch with the customer around then to clarify why. Nissgreepro2gree's Complaints Manager will not research objections where over a year have gone since the customer ended up mindful of the conditions offering cause to the protest or if over a half year have gone since the customer was told recorded as a hard copy that their complaint was not maintained.

In the case of customer is not satisfied with any administration given by Nissgreepro2gree, kindly do not dither to get in touch with us.